Time Event
Monday - May 6, 2019
8:00 a.m. - 5:00 p.m. Pre-Conference - Third Party Vendor Auditing - 2-Day Workshop - Day 1 (Separate Registration Fee Applies)
Ken EvancicResource Management Services, Inc.
Bev EvancicResource Management Services, Inc.
Learn strategy and practical tips for auditing collection-related activities, whether at your own shop or at one of your vendor's operations. Incorporate collection knowledge, audit skills, tested techniques, practical applications and effectiveness into your audit.
Tuesday - May 7, 2019
8:00 a.m. - 4:00 p.m. Pre-Conference - Third Party Vendor Auditing - Day 2 (Separate Registration Fee Applies)
Ken EvancicResource Management Services, Inc.
Bev EvancicResource Management Services, Inc.
3:00 p.m. - 7:00 p.m. Early Registration
Wednesday - May 8, 2019
7:00 a.m. - 7:30 p.m. Registration
8:00 a.m. - 4:30 p.m. Exhibitor Set-Up
Exhibitors are welcome to setup between 8:00 a.m. and 4:30 p.m.
7:30 a.m. - 2:00 p.m. Recovery Management Network Sessions (RMN) - (Members Only)
Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs. At RMN, we understand that collection and recovery professionals need to make the most of their time. For that reason, we strive to give members the most vital information and resources they need to effectively and successfully maximize results while minimizing risk. Our membership includes many of the major creditors in the United States and Canada. Membership is limited to creditors only, primarily through member referrals. If you are not a member and would like to join, please go to http://resourcemanagement.com/networking.html and complete the membership form.
1:00 p.m. - 3:00 p.m. Poolside Networking Event Sponsored by: VeriFacts, Inc.
The Poolside Networking Event will be at the beautiful Four Seasons Pool Cabanas. Pool attire recommended. Wear your trendy bathing suit, cute cover-up, sunglasses, and flip-flops. Shorts are stylish too. No ties or slacks needed poolside. This is a casual event.
2:00 p.m. - 3:20 p.m. FinTech Collection - Lender Peer Group - Kickoff Meeting
3:30 p.m. - 4:45 p.m. Credit Union Peer Group
Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. This working group is a division of the Recovery Management Network. Membership is open to creditors, no vendors. If you are not a member and would like to join, please go to http://resourcemanagement.com/networking.html and complete the membership form.
3:30 p.m. - 4:45 p.m. Millennial Peer Group - Collections & Recovery
The Collection and Recovery Millennial Peer Group is scheduled to meet at Collection and Recovery Solutions 2019. This newly organized peer network, is an elite network of young professionals in the industry focused on issues of relevance to Millennials. Whether you meet the age requirements of a Millennial, or think like a Millennial, or just have an interest in Millennials – this group can be for you.
5:00 p.m. - 5:30 p.m. First Timer Orientation and Introductions
Join other first-timers to meet and network, and learn ideas to maximize your conference experience.
5:30 p.m. - 7:30 p.m. Opening Reception and Exhibits
Thursday - May 9, 2019
7:00 a.m. - 7:00 p.m. Registration
8:00 a.m. - 9:00 a.m. Continental Breakfast - Exhibit Hall
Have breakfast with us, and network with your peers.
8:45 a.m. - 9:00 a.m. Opening Remarks
Judy HammondResource Management Services, Inc.
9:00 a.m. - 10:00 a.m. Keynote Session - Lessons from FinTech: Traditonal Banking vs. FinTech Models/Strategies
10:00 a.m. - 10:30 a.m. Morning Break and Networking
10:30 a.m. - 11:15 a.m. Regulatory Updates
11:15 a.m. - 12:00 p.m. Washington Updates
12:00 p.m. - 1:00 p.m. Networking Lunch in Acacia Ballroom
1:00 p.m. - 1:30 p.m. Networking "Make Your Own Sundaes" in Exhibit Hall
1:30 p.m. - 2:30 p.m. Operational Success Strategies - Creditor Panel
2:30 p.m. - 3:00 p.m. Vendor Oversight
3:00 p.m. - 3:30 p.m. Afternoon Break and Networking - Exhibit Hall
Between speaker sessions, take a quick break with us and grab a quick snack and explore the exhibit hall and network with your peers.
3:30 p.m. - 4:00 p.m. Training Collection Managers To Maximize Performance: Compliance, Coaching and Accountability
3:30 p.m. - 5:00 p.m. Concurrent Session: Auto Finance Peer Group Member Roundtable Session (Members Only)
Peer Group Meets in Desert Willow Room (just behind Registration Desk)
The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.
4:00 p.m. - 5:00 p.m. Hot Topics Fast Track Panel
Rethinking Collection Strategies and Techniques
Redefining Analytics
Hiring Smart
Retention in Today's Changing World
Successful Managing the Generational Divide
Bankruptcy
Compliance and Rulemaking
Cyber Security Tips for Collection and Recovery Managers
Deceased Collections
Complaints and CMS
5:00 p.m. - 7:00 p.m. Cocktail Reception and Key Boxes - Exhibit Hall
Cocktail Reception and Key Boxes, provides an additional opportunity to visit our exhibitors, see the latest in products and services, and join in the Key Box fun. You won't want to miss it. Exhibitors have a certain number of keys and even fewer will open the boxes, which they can provide to their booth visitors, until they run out. Key boxes are filled with fun prizes. Get a key from an exhibitor and try your luck to win fun prizes.
Friday - May 10, 2019
8:30 a.m. - 10:00 a.m. Full Breakfast - Champagne, Bloody Marys and Peer Networking Join breakfast tables and chat with peers involved in PowerSports Finance, Bankruptcy, Credit Unions, Millennials Peers and other specialty groups, or meet other while you dine.
10:00 a.m. - 11:40 a.m. Creditor's Roundtables
Pick 3 Roundtables to Join 30 minutes each: 10:00 AM - 10:30 AM, 10:32 AM - 11:02 AM, 11:04 AM - 11:35 AM. In addition to the quality speakers in our main conference sessions, the Creditor's Roundtables on Friday morning give the attendee the opportunity to choose three different roundtable sessions to join. This allows the attendee to discuss and explore issues of importance from a variety of collection and recovery topics with the discussions led by an industry peer with knowledge specific to the topic. This is an excellent peer networking opportunity in an informal roundtable setting.
OmniChannel Strategies
Vendor Management
Synthetic Fraud
Repossession
Robocalls and the TCPA
Debt Settlement Concepts and Strategies
First Party Strategies
...more Roundtables to be announced
11:40 a.m. - 12:00 p.m. Laptop Drawing and Closing Remarks
12:00 p.m. Box Lunch and Conference Concludes
Stay, eat and enjoy with peers, or grab your lunch box to go.


Collection and Recovery Solutions

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